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Mail & Guardian
consumer protection actlatest news & developments
Grid collapse? Insurers might not cover you.

Insurers tell clients: We can’t cover you for Eskom grid collapse

Companies say they cannot protect against a systemic risk which would threaten their entire business

One of the best ways to achieve and maintain equal opportunity in South Africa is through quality education that targets the poor and offers them the means to gain experience and advance their prospects in a substantial way.

OPINION| Amend laws to allow businesses to boost education and food security

Prioritise vocational training, introduce economic empowerment for the disadvantaged in the place of black economic empowerment and amend the Consumer Protection Act to enable…

The consumer price index decreased by 0.1% month-on-month in August, after increasing by 0.9% in July.

Retailers and employers nailed in Covid-19 crackdown

More than 300 complaints have been lodged against unscrupulous suppliers and business owners, who are now under the microscope for violating the Disaster Management Act

In a note to shareholders, Tiger Brands said no specific damages were being claimed. The first stage of the class action is concerned with liability, and not the cost of damages, it said.

Tiger Brands receives listeriosis class action summons, vows to fight it

In February, the Johannesburg high court determined that Richard Spoor Attorneys could go ahead with a class action application

KPMG partner Sipho Malaba was aware of nearly R1-billion cash shortage at VBS Mutual Bank, but cleared its financials anyway. (Alon Skuy/Gallo Images)

Icasa regulations fail to deliver

The amendments don’t address high cost of data, which many consumers hoped for

(John McCann)

South Africa, mind the pay gap

Disclosing the ratio of worker to executive pay may show the full extent of our wage inequality

President of the African Development Bank Donald Kaberuka.

SA’s honey pot becoming bitter

Local production can’t compete with cheaper imports and the use of additives and industrial production methods result in consumers being cheated

Data expert Affan Kalandaiveedu said the lesson the DA could learn was that indirect marketing was more effective than direct marketing

Say goodbye to unsolicited calls and SMSes

With a new Act, marketers will be required to offer “opt out” consent for existing customers and “opt in” for new customers.

Victory for consumers as court rules against salary deductions

The Western Cape High Court’s Judge Siraj Desai declared deductions taken from employees’ salaries for garnishee orders were illegal.

Winning bid to out auction ghosts

Winning bid to out auction ghosts

The Auction Alliance case of ghost bidders and collusion has confirmed the consumer commission’s powers and capabilities.

Fiery champ of your right to a fair deal

Fiery champ of your right to a fair deal

The consumer commissioner and her staff are battle-ready and prepared to fight the good fight.

Calling for a break from apathy

It is a pity that the National Consumer Commission’s lines went down and its emails started bouncing. We need it to be fully functional.

CPA tasks lawyers to find ‘understandable’ language

The Consumer Protection Act is forcing lawyers to find a legally acceptable consensus on what constitutes "plain and understandable" language.

Massmart, standards bureau sign SME quality agreement

Massmart and the South African Bureau of Standards have signed an agreement to help small businesses improve their product quality.

Phishing can cost you, big time

If you fall foul of a phishing scam and give away your details because of your own negligence, banks are probably not liable.

Property transactions must be transparent

Buyers, sellers and estate agents should welcome the Property Transaction Kit, which may keep transactions in line with the Consumer Protection Act.

CPA complaints require good record keeping

The National Consumer Commission has highlighted the importance for businesses to ensure they have effective records management systems in place.

TransUnion to help combat vehicle crime

TransUnion Auto Information Solutions said on Friday it had introduced a significant enhancement to its vehicle verification reports.

Dodging the audit bullet: relief for small businesses

The Companies Act is remarkably lax for small companies managed by their shareholders.

Putting the customer in control

Putting the customer in control

Weighing up the rights of consumers versus those of the businesses that provide them with goods and services is a delicate balancing act.