Service outages and failure to keep up with the iPhone mean BlackBerry’s popularity is waning and its creators have paid the price.

The CEOs of BlackBerry maker Research in Motion have resigned, handing the reins to former Siemens executive Thorsten Heins.

Research In Motion, the company behind BlackBerry, will offer free premium apps to customers as compensation for last week’s internet outage.

While BlackBerry users have been reconnected with BBM and their emails, there were still problems accessing the internet via the smartphone.